Careers at Clio Peppiatt

Clio Peppiatt is a luxury fashion brand driven by creativity, individuality and a deep love of beautiful things. At its heart is a close-knit team who care deeply about the brand and the work we create together.

We value people who are creatively driven, detail-oriented and energised by a fast-paced environment, those who bring passion, energy and intention to everything they do. Collaboration sits at the centre of how we work, shaping an environment that is supportive, ambitious and creatively aligned.

As the brand continues to grow, there are opportunities to develop within an evolving creative business.

If you would like to be part of the Clio Peppiatt team, we would be delighted to hear from you.

For current opportunities or to submit a speculative application, please contact careers@cliopeppiatt.co.uk

Current Vacancies

Customer Service Coordinator

Location: London

Employment Type: Full time

Department: Customer Service

Experience: Minimum 2 years’ experience in a customer-facing retail environment

Reports To: Head of Business Development & Operations



Role Overview

The Customer Service Coordinator plays a key role in delivering Clio Peppiatt’s elevated, highly personalised client experience. This is a hands-on, customer-facing position, managing day-to-day customer communications both online and in person, supporting fittings, ​EIC clients and pop-up activity, and ensuring every interaction reflects the brand’s luxury standards.

Key Areas of Involvement

Customer Service & Communications

  • Act as the primary point of contact for customers across email, live chat, social channels and phone
  • Manage order-related enquiries including shipping, returns, exchanges and product information
  • Deliver warm, thoughtful and efficient service at every stage of the customer journey
  • Proactively communicate updates or changes to orders, maintaining trust and clarity


Client Experience & Fittings

  • Support in-person and virtual fittings, ensuring a seamless and polished experience
  • Welcome and assist showroom clients, maintaining a client-ready environment
  • Prepare garments and spaces in advance, anticipating client needs
  • Follow up with clients post-fitting with personalised communication

EIC, Personal Shopper & Pop-Up Support

  • Provide discreet, high-touch service to all EIC clients
  • Support personal shoppers and stylists with product knowledge and order coordination
  • Support on all pop-ups and temporary retail activations, including appointments, fittings, customer communications and aftercare

    Please share your CV and availability via email to careers@cliopeppiatt.co.uk to apply.