RETURNS & EXCHANGES TERMS & CONDITIONS

Please email orders@cliopeppiatt.co.uk to start your free exchange or return. 

Returns must be returned in the same packaging, including the white mailing box your order arrived in. 

Returns will only be accepted if you have received an authorised return label from our team. Our customer service will provide you with a postage label and you can organise the return of your purchase to your nearest DHL drop off point. 

All items bought must be returned new, unused and with tags attached, within 14 days from the arrival of the order. Returns that do not meet our policy will not be accepted and will be sent back to the customer.  

MADE-TO-ORDER & PRE-ORDER RETURNS POLICY

You will receive your pre-order within 12 weeks from ordering. Pre-orders can be returned within 14 days of receipt or cancelled within three days of purchase.

FAULTY GOODS

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

We do offer repairs on embroidery from wear and tear. To find out if you qualify for this service, please email orders@cliopeppiatt.co.uk with clear photos of damage.